HORRIBLE! Will Never purchase through this site again. We have sent Several emails Called Several time and left Several voicemail's for the last Month trying to contact Anyone with this company to return a pair of boots for a bigger size. It took 2 weeks to get a email that told us to send them back in new packaging ($27 more) with a written letter of what we wanted to do. I sent another email with more questions and have yet to hear back. The boots have been returned (know through tracking) and we still can not reach anyone and have not yet heard what the next step is. I would recommend NOT purchasing anything through this site unless you have months to wait if there is a problem. We have been a month into this process so far.
December 19th at 1 pm I called to see if I ordered something if it would be here in time for the holidays and they couldn’t guarantee but he said it should. So I went online ordered it. It literally showed up on December 20th at 10:30 am. Staff was super friendly! I was very impressed with how they handled business and would definitely order from them in a heart beat! Great company!
Maybe hiring a few people and caring would be a great thing to try. Come on owners! Pay attention to your once great business and get things back to greatness.
Great Customer SERVICE !! Would order from them again. Ordered Medium snow pants and thought I should maybe try the smalls. They work with me so I could try both. My girlfriend bought the size I didn't want and they honored the sale price on 2nd pair.
Over the years I have placed many order with FPP and received great service, order confirmations with in a day and receive the items in 3-4 days from order placement. Something has happened in the last several months. Placed an order on December 30th, on January 9th finally received a confirmation. THe next day I received a email with an item cancellation from my order as it was out of stock now. Two days later I received another items cancellation email as it too was out of stock. I mean really, doesn't anyone who works there now how to count and check in inventory? So of the 4 items I order, Base layer shirt, goggle lense, and 2 DVD's all that is shipping is 2 dvd's. I did receive credits for the non shipped items and an offer for 10% off another single item. But when I called to ask how to use this discount. I had 2 leave 2 messages.. When I finally got a call back, I was informed that because they are understaffed inventory will be off until there slow season this summer and they want to do email only and no phone calls because they only have 2 people doing, showroom, order filling, phones and email, and that is just 2 much for them. I was also told that the 10% off is not a coupon, if I want to use it I need to place an order and then forward back to them the email I received and someone will go in and apply the discount. I'm sorry, I now have little faith.
Took a week to get a confirmation email. Good product but slow process.
First Place Parts is a US Clothing Store based in Bemidji, Minnesota. First Place Parts is located at 1320 Whiting Rd NW #33, Bemidji, MN 56601, USA.
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